We want to ensure you are always happy when buying from Skin3, so offer an "absolute satisfaction" guarantee. You can return any item by notifying us within 14 working days of the date you placed the order. P&P fees are only refundable when the original items were either shipped incorrectly by Shop Skin3 or damaged. All other P&P fees are nonrefundable.

In order to arrange a refund or exchange, please call us on 020 7328 1291 and we will give you a Returns Authorisation Number. You will then need to complete the supplied form and include it in the parcel you're returning. In the unlikeley event that the product is faulty, or that there is a problem with your order, we will send you a Freepost label so that you can send it back free of charge. We recommend that you get a receipt from your Post Office as proof of sending.  We can't be held responsible for non delivery of returned goods.